Social Value Ideas for Vale of Glamorgan Council

Alcohol licence application reviewed

A new premises licence was considered for Cosmeston Lakeside Cafe, with the application reduced from live music/films/alcohol to alcohol sales only. The decision was taken under the Licensing Act with…

“Speaker 4: Thank you, chair. I'm Kirsty Evans. I'm, the licensing officer. So the licensing authority has received an application for the grant of a p…”

Draft licensing policy updated

Members considered a revised Statement of Licensing Policy for 2026 to 2031. The draft was updated after consultation and will be taken forward for cabinet and full council approval, with changes incl…

“Speaker 3: Thank you, chair. Kirsty Evans. I'm the licensing team manager. So this report is to provide members with a proposed draft statement of lic…”

Licensing policy review endorsed

Cabinet endorsed the statutory licensing policy review for 2026 to 2031, following consultation and consideration of responses from Alcohol Change UK and Cardiff and Vale University Health Board. The …

“Agenda item four is a reference from the statutory license committee on the June 16. That's a review of the statement of licensing policy from 2026 to…”

Multilocation meetings policy update

The committee endorsed an updated multilocation meetings policy to go to cabinet. The revised policy reflects current hybrid working practice, broadcast arrangements, accessibility changes, Welsh lang…

“So today the ask for the multilocation meeting policy which for abbreviation I'll refer to as MLM for ease for is um so the committee today being aske…”

Postal overspend and digitisation

Democratic Services reported a £34,000 overspend largely driven by postal services, and said the team is working with service areas to reduce postage by moving towards hybrid mail and digitised docume…

“Speaker 4: Okay. I was I've just got a few points. There was an overspend on page six of £34,000 largely due to postal services. Is there anything tha…”

Postal services overspend

The head of democratic services reported an overspend of £34,000, largely driven by postal services and mail cost increases. The team is working with service areas to reduce postal spend by moving mor…

“Um there was an overspend on page six of £34,000 largely due to postal services. Is there anything that we're working towards with emails and it as it…”

Customer relation reforms

The customer relations update set out a major improvement programme for Contact One Vale (C1V), including a new telephony platform, wider digital channels, AI-assisted insight, and a customer charter.…

“Contact One Bell remains one of the council's most important frontline services, and it critically provides a single route into council services for m…”

Call demand and resident delays

The council said demand levels continue to challenge service delivery, with higher waiting times at peak periods and residents sometimes needing to contact the council more than once. The improvement …

“However, it's important to recognize there's some significant work to do to improve the customer experience and reduce the pressure so that we achieve…”

C1V task and finish group

The committee agreed to create a task and finish group to review C1V improvement work, with several members volunteering and Councillor Emma Goodjohn nominated as chair. The group will examine service…

“So, we're moving now to the membership. So so committee, can we just talk about who would like to be involved in this task and finish group? I'm happy…”